In these terms and conditions, "we", and "our" refers to Organic Gardening Solutions. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is applicable to Australian consumers only.
We reserve the right to amend this notice at any time.
Our prices, products and terms and conditions are subject to change without prior notice.
We reserve the right to refuse to supply goods to any person.
We make no guarantee of improved or diminished performance through the use of our products.
We will offer a product replacement if your order has been damaged in handling, wrongly described or different from pictured on our website, once photo evidence of the product and purchase are provided.
We do not offer refunds on 'mistake purchases'. if a product is not as described we will offer a replacement of product however we reserve the right to request a sample sent to us first at buyers cost.
We will give 'authority to leave' on all orders by default, unless otherwise requested.
All orders are shipped via private courier in white/brown OGS labled boxs. We do not ship to PO Boxes, postage lockers or any proxy mail service - we require a valid shipping address on all orders.
ONCE THE PACKAGE IS BOOKED IN WE HAVE NO CONTROL OVER THE DELIVERY TIME. The tracking number will be emailed to you and it is your responsibility to interact with the couriers regarding your delivery.
The courier will attempt delivery to the specified address. If the customer is unable to sign for the product an ‘Attempted Delivery’ slip will be provided to inform the customer of the necessary procedures to arrange re-delivery.
We reserve the right to charge for any re-deliveries if you are not present at the delivery address on the delivery date and do not wish to agree to 'authority to leave' on the order.
We reserve the right to refuse any refund we deem to be unreasonable or made in 'ill faith'.
We reserve the right to charge an additional fee to any orders that have selected the incorrect shipping option.
Our ' Free Shipping ' policy is contingent on the cost of shipping not be substantially above what we consider to be normal rates. As a result rural addresses will incur a fee to cover the difference. We reserve the right to charge partial or full shipping costs to addresses that incur additional delivery charges by couriers.
We do not recommend germinating into our NoTillSoil or SuperSoil Mediums and recommend transplanting after the plant is 4-5 nodes big. Our Baby Booster Medium is our recommended medium to transfer into. We are not liable for any damage done to your plants by not following these instructions.
By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from, or in connection with your use of our products or website.